What is the IT role in a G Suite project?
First of all, the IT has nothing to do with making the decision of going G Suite… They may influence the decision but they don’t make it. Simply because this type of decisions is a business decision in the first place. The more critical job of the IT department is to facilitate this shift and transfer to a new philosophy and technology. The business management will see the product functions and usability through end users who are getting the support they need from IT.
So how are the IT going to affect our project?
End users will complain to IT for issues they face daily. And here comes the core problem. If the IT team are reluctant to work on this, or if they are incompetent in communications with the G Suite deployment team, the issue will sit unresolved for … Read the rest “How the IT team can make your G Suite project fail!”
It is obvious that security is the number one issue in the cyber world these days… Email is being one of the widest and most critical fronts that is often a gateway to massive corporate breaches and leaks. Because of the nature of email usage these days, having a good email security practices and environment is very critical and essential for any organization to survive in the current era of technology and advancement.
G Suite offers a lot in the security of email. There are plenty of rules and activities that you can take to make sure your mail flow is secured and is not a wide open door for attacks and risks.
The Gmail settings in G Suite Admin Console offer multiple levels of email security. And if you are using Google Vault you can even do more in securing your environment. Google Vault is a long topic I’d … Read the rest “Steps you can take to secure your mail in G Suite”
We have come to the point where we are completely ready to change the MX records for all the domains. The process involved a lot of manual work but we split up the domains and managed to do it in a short amount of time. When we finished we ended up with all domains pointed to G Suite.
Once we completed the MX records change, we moved then to fixing all SPF records. Started with the primary domain there was not a lot to do. We just added the Google part of the SPF record to the existing one and we were all set.
After changing the MX records we found out about some issues in group permissions and other issues about bad forwarding settings between G Suite and Office 365 and managed to fix them all.
We also took a quick look about the progress of the … Read the rest “A story of a project: 3600 users to G Suite in 60 days! – Day 8: Changing MX records”
After getting the migration going, we moved to the next objective which is to complete the setup of the coexistence scenario between G Suite and Office 365. All what’s left was to setup the MX records and activate the forwarding from G Suite to Office 365.
I started with preparing a table for all the customer’s domains and then put all the required MX records in that table for each domain. And to be honest.. That was the most annoying thing I ever did! Once I completed the table, we agreed to do a change for one domain to test the delivery.
Prior to changing the MX records as we agreed, I had to enable the domain wide forwarding rule which was created earlier on the Admin Console. Then we were able to change the MX records.
I made sure we get all the old MX records documented … Read the rest “A story of a project: 3600 users to G Suite in 60 days! – Day 7: Completing the coexistence setup”
Problem management is really an important aspect in each service and project management practices… Without proper problem management you will create more problems instead of solving them… And without problem management you can even lose your whole project!
I always come across many problems in every project I do. Some of them are caused by my bad judgement of things, others are caused by the customer’s inability to take the right decision at a certain stage of the project. The amount of problem management I am doing is giving me a lot of priceless experience that I’ll never be able to get by money!
The only common thing between all of these problems, is they will all come on me to fix! I have been doing a project recently and the start up was great… However during the middle stages the customer made a mistake that was very … Read the rest “My Problem Management in a Project”
in Office 365 you get three types of groups: distribution groups, dynamic distribution groups, and Office 365 groups (unified groups)…
The first two of those are based on Exchange Server and are very straight and easy to use for anyone who is familiar with Exchange Server… However the third type might look something new to them despite being at the same level of ease and straight forward!
When using Exchange Online PowerShell to list the groups, there are three commands to use for this:
Similar to the first two commands, Get-UnifiedGroup works the same way… You will get the group, then check its members attribute or property to get the other member users…
Below is a small script that I made will do the required job for you. Once the process is completed, you will get a file named O365GroupMembers.csv … Read the rest “PS: A small script to list Office 365 groups and members”
I was working recently on a project who required data migration from Office 365 to Gmail. Everything went well and we had no issues at all except for a single problem that occurred because of a sort of strange cause…
One of the users has a very large mailbox size, about 70 GB. He uses sub-folders heavily in his Outlook client. And he is not using any sort of rules! He sorts his email manually. When I saw the data migration completed, the IT contact who is working with me from the customer side reported a strange problem in this particular mailbox. He said the user complained about having some of his folders split into two…
After some funny troubleshooting process, I found out the more funnier reason for this problem. The user because he create a folder for everything, has some folders include the character ‘/’. … Read the rest “An important item to check before starting data migration to Gmail”
The balance between pre-sales and sales
It is well known the importance of a pre-sales team in a technology and IT services business… Through the pre-sales the solution is generally shaped and the main high-level requirements are set and identified. But at the same time, it is through sales team the projects are opened! The sales cannot do the job of a pre-sales, while the pre-sales has to be with the sales team to be able to do his job. It is an important state of balance in a team… If this balance is disrupted, problems will happen.
When the pre-sales design the solution and the technical team then takes the initiative, they have to be aware of what to do. In some organizations, the team is small to a point where a technical engineer can do pre-sales job. With this situation, it becomes even harder to maintain the state … Read the rest “When the Sales Team Acts as Pre-Sales”
A little introduction
I have been working on a G Suite migration project for one organization for a while now. In the beginning of the project few months ago I sensed a problem would arise later on. That problem is about a long time co-existence setup.
You would ask why that is a problem? Well, I’ll start with their current communication and collaboration system… They are using Office 365, having integrated it with multiple third-party solutions and applications. Among these third-party solutions are meeting room manager, and an SSO application.
When building the project plan and during the initial discussions, I made sure to stress that the long time co-existence scenario is a really bad idea. The customer initially wanted to have that long time setup because they have a semi-slow change process, which seemed little problematic at that time… In order to finalize the project plan and start with … Read the rest “How a G Suite coexistence scenario can become a project killer”
A little comparison introduction
I’m not giving a straight statement on what a G Suite administrator should have to be able to manage his domain… Instead I will do a comparison then go to the conclusion.
When we work with G Suite products, both on the sales side and the technical side, we tend not to compare G Suite to other competitor products (Aka. Office 365, Microsoft Exchange Server…), the reason is because G Suite is a totally different product with its own idea, features, work-flow, and thinking… So it is not right to compare two different things that has nothing in common other than some functionality. But for the sake of the title of this post, I’ll start it with a comparison.
Microsoft Exchange Server is a great thing.. It made our lives easier with the great features it has (some can argue this, but I’d say it is … Read the rest “What I think a G Suite administrator should have to effectively manage his domain”